PLEASE READ CAREFULLY:
VoiceActing.com (aka VoiceActing Academy) offers a 30-day unconditional satisfaction guarantee on all products and services created by VoiceActing.com and sold through this website. Returns and refunds for third party products and services purchased through this website must be arranged for through the third party provider.
The books, CD’s, CD-Rom media, DVD’s, and digital downloads sold through this web site and at VoiceActing Academy events are informational in nature. Any refund for hard-copy products will only be issued upon receipt of the returned item in good, resaleable condition. Digital downloads do not need to be returned. Access to downloads and any supplemental or support web pages will be removed from the customer’s VoiceActing account when a refund is issued.
Printed books may be returned, provided the book is in its original, unmarket condition. If a book purchased through this web site or at a VoiceActing Academy event contains digital media, that media will be REPLACED if defective.
E-BOOKS ON CD-ROM, CD’s & DVD’s:
Defective media purchased through this web site or at a VoiceActing Academy event (audio CD’s, DVD’s, and CD-Rom discs) will be REPLACED. Customer is responsible for the cost of Return Shipping of Defective media. Only the defective disc(s) will be replaced upon receipt at our office. VoiceActing.com will pay for the costs of shipping of Replacement media.
This replacement policy applies only to original purchasers of products ordered through this web site or purchased at a VoiceActing Academy event.
If you purchased a product through another reseller (i.e. a book store), and it contains defective media, please first try contacting the original merchant for a replacement. For certain products we may be able to replace the media, but there will be a minimum $7.00 charge (plus tax and shipping if applicable) to process the replacement media order. Please call us (do NOT e-mail) if you would like us to let you know if your defective media can be replaced and the exact charges that might apply.
Downloads of digital software, PDF, audio, or video files are accessible through the customer’s VoiceActing Academy account or delivered directly to the purchaser, and are not returnable. In the event of a refund, access to applicable download and support areas will be removed from the user’s member account.
HOW TO GET DEFECTIVE MEDIA REPLACED:
If you received defective media from a purchase made through this web site or at a VoiceActing, LLC event, please call us at 858 484-0220 or send an e-mail to firstname.lastname@example.org to request replacement. Defective media must be returned to VoiceActing.com at the address on our Contact page.
When sending an e-mail, please be sure to include your Name, Address, and Phone Number and best time to call should we need to contact you.
Your replacement request will be processed only upon receipt of the defective media.
VoiceActing.com acts as a reseller for certain equipment and some other items sold through this web site. Most equipment is sold under an affiliate arrangement with a major equipment retailer. Questions regarding returns or refunds of equipment purchased through these vendors should be addressed directly with the vendor. If the equipment is purchased directly through VoiceActing.com either through our PayPal account or by credit card or check payable to VoiceActing.com, VoiceActing Studios or VoiceActing Academy, please contact us directly using the information on our Contact page. Equipment returns and refunds are handled on a case by case basis.
REFUNDS FOR EVENTS AND WORKSHOPS:
If you have any questions, concerns or comments regarding our return policy, please contact us by phone or e-mail according to the information on our Contact page.